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Accessibility statement for Connecting Southampton

This accessibility statement applies to

This website is run by Southampton City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some links cannot be used by screen readers which makes navigation around the site more difficult
  • Some PDFs are not fully tagged or machine readable
  • Some navigation options have not been marked as lists

Feedback and contact information

If you need information on this website in a different format like other languages, accessible PDF, large print, easy read, audio recording or braille: please call our switchboard on 023 8083 3000.

We’ll consider your request and get back to you.

There are lots of options available for you to translate pages on our website into other languages:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council service via the British Telecom Text Relay service.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

You can phone us on 023 8083 3000. Our address is Civic Centre, Civic Centre Road, Southampton, SO14 7LY.

Technical information about this website’s accessibility

Southampton City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following success criteria have some instances of failure on our web pages:

  • Specify the language of every page (WCAG 2.1 success criterion 3.1.1)
  • Avoid alternative text that is the same as adjacent text (WCAG 2.1 success criterion 1.1.1)
  • Ensure links can be used by screen readers (WCAG 2.1 success criterion 4.1.2)
  • Combine adjacent links with the same destination (WCAG 2.1 success criterion 1.1.1)
  • Ensure text has sufficient contrast (WCAG 2.1 success criterion 1.4.3)
  • Ensure links explain their purpose (WCAG 2.1 success criterion 2.4.4)
  • Ensure headings include text (WCAG 2.1 success criterion 1.3.1)
  • Add headers to tables (WCAG 2.1 success criterion 1.3.1)
  • Avoid using the same link text for different destinations (WCAG 2.1 success criterion 2.4.4)
  • Allow users to quickly skip to content (WCAG 2.1 success criterion 2.4.1)
  • Mark navigation as lists (WCAG 2.1 success criterion 1.3.1)
  • Specify a title for all inline frames (WCAG 2.1 success criterion 2.4.1)
  • Ensure all pages have a page title (WCAG 2.1 success criterion 2.4.2)
  • Ensure controls change appearance when they are selected (WCAG 2.1 success criterion 2.4.7)
  • Fix duplicate IDs (WCAG 2.1 success criterion 4.1.1)
  • Avoid linking to anchors that do not exist (WCAG 2.1 success criterion 2.4.1)
  • Ensure pages don't scroll in two dimensions on small screens (WCAG 2.1 success criterion 1.4.10)

We are working as a team to review our latest test results and take action to increase our compliance with the WCAG standards.

We have a small number of PDFs and other documents that are not compliant for the following reasons:

  • Ensure the first heading in a PDF is a H1 (WCAG 2.1 success criterion 1.3.1)
  • Ensure PDF headings follow a logical order (WCAG 2.1 success criterion 1.3.1)
  • Ensure PDFs are machine readable (WCAG 2.1 success criterion 1.1.1)
  • Ensure PDFs specify a default language (WCAG 2.1 success criterion 3.1.1)
  • Improve weak PDF titles (WCAG 2.1 success criterion 2.4.2)
  • Ensure long PDFs use bookmarks to aid navigation (WCAG 2.1 success criterion 2.4.5)
  • Fix untagged PDFs (WCAG 2.1 success criterion 1.3.1)
  • Define a title for all PDFs (WCAG 2.1 success criterion 2.4.2)
  • Specify headings for every PDF (WCAG 2.1 success criterion 1.3.1)

We are reviewing all of our PDFs to ensure that they are either replaced with an accessible web page or updated to meet these criteria. We plan to complete this by end of April 2021. Any new PDFs or other documents we publish will meet accessibility standards.

Content that’s not within the scope of the accessibility regulations

Pre-recorded audio and video

Our website may contain a small amount of pre-recorded audio and video published before 23 September 2020 that is not fully accessible. We are not required to make these accessible but it is our policy to do so where possible.


Our website makes use of embedded maps. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.

This website was last tested on 22 September 2020. The test was carried out internally using the Silktide automated tool to test all pages on the site. We also manually carry out some checks as well as reviewing the automated test results. 

We use Silktide’s accessibility testing to automatically test our sites every five days. We regularly review the results and manually do our own checks internally to decide on the actions we need to take.