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Accessibility statement

This website is run by Southampton City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like other languages, accessible PDF, large print, easy read, audio recording or braille: please call our switchboard on 023 8083 3000.

We’ll consider your request and get back to you.

There are lots of options available for you to translate pages on our website into other languages:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the digital experience team by emailing web.editor@southampton.gov.uk or calling 023 8083 3000.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council service via the British Telecom Text Relay service.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

You can phone us on 023 8083 3000. Our address is Civic Centre, Civic Centre Road, Southampton, SO14 7LY.

Technical information about this website’s accessibility

Southampton City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 20 September 2019. The method used to prepare the statement was an actual evaluation of the website's compliance with the requirements of Directive (EU) 2016/2102, conducted as a self-assessment by Southampton City Council. We tested our main website platform, available at https://transport.southampton.gov.uk.

The statement was last reviewed on 20 September 2019.